Customer services

 Delivery

 Standard free same day delivery on orders above $19.99 or AMD 9,999.00 and made before 16:00hrs for those based in Yerevan. Orders placed after 16:00hrs, delivery will be postponed to the next day. Before delivery the shop staff will contact the customer to confirm address and convenient time for delivery.

Orders made from regions other than Yerevan will be processed and delivered via HAYPOST according to their standard procedures.   

If you have questions regarding delivery please give us a call 0037477473335.

Shipping

We ship Worldwide! 

All shipments from HDIF's Homeland Fair Trade shop are made through HAYPOST, Armenia's national postal service. Packages will normally arrive 2-3 weeks after shipment is made from Armenia, regardless of where in the world they are headed.

Prices do not include shipment cost and will be calculated according to the weight of a total shipment at the checkout. 

We encourage clients to order well ahead of the Christmas holiday season, as shipping can take longer. 

Refunds and Return

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

Unless faulty, this should be within 30 days of receiving your order. By original condition, we'd expect this to mean that you've kept packaging and labels, and that the item is unused and undamaged. This doesn't affect your statutory rights.

You can make your return at post office that processed and delivered your order. We will refund you within 5 days after receiving the goods back. It can take up to 5 days for the bank to transfer the funds to you.

Refunds are made to the person who originally placed and paid for the order.

Technical Support helpline on 0037477473335 from 10.00 am - 18.00 Monday to Friday only. 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@hdif.org

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