All products by HDIF and its partners are hand made, and thus may vary slightly in size or colour or other detail. This is always to be expected in hand made products, and should not affect its function. Thanks for your understanding.
Shipping. All shipments from HDIF are made through HayPost, the Armenian national postal service unless otherwise requested by the client. Packages will normally arrive 2-3 weeks after shipment is made from Armenia, regardless of where in the world they are headed. We encourage clients to order well ahead of the Christmas holiday season, as delivery can take longer.
Refunds. If you would like to claim a refund, we will require extensive documentation of the basis for your request. Photographs and a clear description of the problem encountered are to be submitted for us to understand the situation. Once your claim of a refund with documentation is received, we will notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Exchanges. We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
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